As I had a problem with a music download I purchased online, I wanted to contact the company, Qobuz, which I have otherwise had good experiences with. There was no straightforward "contact" link on their website, but at least it wasn't all that hard to find one. I wanted to fill out a contact form, or perhaps even be given an old-fashioned customer-service email address. But as soon as I clicked on the corresponding button, I was connected with an AI agent. I framed my description of the problem with the request to be put in touch with a human agent, and at least I will apparently be contacted by one. (Andrew Shields, #111words, 22 March 2026)